Help Centre

All prices displayed on this site are quoted in Australian Dollars (AUD$) and include GST. We accept PAYPAL, VISA & MASTERCARD. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL account.

We also accept payment via Bank Deposit. Payment must be made within three days and items will not be shipped until payment has been received.

We do offer the option for schools, organisations and venues to be emailed an invoice they can make payment off. 

If you do need to make payment via an invoice please forward us a copy of your order with a purchase order number to sales@macsound.com.au. We will usually get an invoice emailed to you within one (1) business day. 

Please note: Payment is required within 30 days of invoice recipet unless otherwise specified. 

After you have added all items to your cart please go to PROCEED TO CHECKOUT. Please continue on through the checkout using either ‘customer login’ OR ‘continue as a guest’. Once you get to STEP 2 OF 2 you will have an option to enter a discount code/gift voucher, click ‘Apply’ and then proceed to payment. Please note, you are only able to use one (1) discount code per order.

We can ship your order anywhere in Australia. However, we do not offer international shipping.

We ship all parcels at one of three flat rates, listed below, or you can pick your order up from our store at 11 Plane Avenue, Uralla NSW 2358. 

Should you choose to pick up your order please call us at 02 6778 4090 or email us at info@macsound.com.au to organise a time so we can ensure everything is ready for when you arrive. 

We used a variety of shipping methods including Australia Post & various freight companies. Where possible we will provide you with tracking numbers and shipping information to help you track your order.

We will usually ship the next business day. However some of the products we offer are drop shipped directly from our supplier and while we make every effort to keep track of stock sometimes items are not available or are delayed. Should such issues arise we will endeavour to let you know as soon as possible and keep you updated on the estimated departure time for your items.

Depending on what is in your order it may be sent in multiple parcels. Transit time will often vary as a result, so some parcels may arrive a day or two before others. We will keep you updated on tracking information where possible so you know when your order will arrive.

If you are not completely satisfied with your purchase, you can return the items to us within 14 days of the shipping date for a full refund. Please note shipping and handling charges are not refundable.

Product must be received by us within 14 days of the product shipping date. It must be unused, and supplied with its original packaging intact.

We will endeavour to issue the refund within 7 days of receipt of your return, however please note this is subject to billing cycles and processing by your bank.

Please note that if our supply of product to you was part of a promotion or special offer your refund may be reduced or invalidated.

Find our full returns policy here.

To return product to us for a refund, simply send the product, unused and in its intact original packaging, to:

Macsound Electronics & Theatrical Supplies

11 Plane Avenue

Uralla NSW 2358

You MUST include your original proof of purchase from our ONLINE STORE, and your reasons for the return.

After purchase we ask that you complete and return any enclosed warranty cards within 30 days of purchase. Failure to return a fully complete warranty card may invalidate your warranty.

This warranty subsists for the period listed below from the date of purchase and covers the following brands.

Exclusions And Limitations

No Warranty against Defects is offered and we will not be liable for defects which are a result of:

• damage or loss caused by factors beyond our control;
• any product which has not been maintained according to the owner’s manual or any care or maintenance instructions provided with the product;
• any alterations or repairs to the product which are not performed by us; 
• any and all shipping costs associated with returning the product to us pursuant to this warranty; 
• damage or loss to the product caused whilst the product is shipped or delivered to or from us or an Authorised Service Centre; 
• damage or defects caused to the product due to unusual or non-recommended use of the product;
• parts or components not supplied by us; 
• any service costs in connection with normal or regular maintenance of the product; 
• any damage or loss caused by dirt, abrasions, moisture, rust, corrosion or other similar conditions; 
• any damage or loss arising from electromagnetic or electrical interferences, deficiency, excess or surge of electrical supply, air conditioning or humidity; and 
• any damage or loss resulting from the use of incorrect mains voltage as detailed on the product or in the owner’s manual or care instructions.

Total Liability

Our total liability in respect of this Warranty against Defects is limited to:

• the replacement of the goods; or 
• the repair of the goods.
  

Please note that warranty does not apply to any of the makeup products, paints, special effects products, costumes and accessories that we supply. Warranty will also not apply to consumable products such as lamps, gel, batteries & leads.

You can contact us via the phone at 02 6778 4090 or email us at info@macsound.com.au. 

Macsound Electronics & Theatrical Supplies is located at 11 Plane Avenue URALLA NSW 2358.

Macsound is open Monday to Friday from 9am-12pm and 1pm-5:30pm.